Chapter 284 Doesn’t this make money?

The assistant went to buy some fruit, and Han Guangqi and the secretary left.

After coming out, Han Guangqi felt the critical hit again.

Customers bring out cartloads of Mu Xing’s own-brand beef, noodle shop soup base, bottled sour plum soup and craft fruit wine as if they were free.

Han Guangqi hadn't seen this kind of scene in all these years.

After returning to the car, not long after, the assistant bought the oranges.

"Try them all and see how they taste."

The three of them peeled open the oranges, tasted them and looked at each other. Neither the assistant nor the secretary dared to speak.

"Just say what you want to say, no need to hide it."

"Boss Han, I think it tastes okay. It's really sweet."

Han Guangqi didn't know what Huipin's oranges tasted like, but the one in his hand was indeed quite sweet.

“Try the others and see if they are the same for every one of them.”

The assistant and secretary peeled the remaining oranges and tasted a slice from each.

"Just tell the truth. I want the most authentic feelings."

"It's really sweet. It's really good to buy oranges of this quality at this price."

"ah!"

The female secretary exclaimed in surprise, "I was so busy tasting them that there was nothing left. I can't return them."

"That's easy. I'll just buy some more and return them."

"You don't have to buy it, just take it back and say that each one tasted unsweet. I want to see if they will give you a refund."

"That shouldn't be possible. He's already eaten like this."

If you eat one and take the rest to return it, the male assistant can still do it.

But he felt a little embarrassed to return the food after eating so much.

After all, people live for their face and trees fight for their skin. It's a bit too much to do this.

"They are focusing on service, and they also say that if it's not sweet, you can return it. I want to see if this is just a slogan."

"understood."

Since the boss said so, the assistant can only do as he says.

The assistant left. Looking at his back, Han Guangqi couldn't help but opened the car door and got out.

"Mr. Han, you..."

"I'll follow and take a look."

Han Guangqi got out of the car, so the female secretary had to follow him and went to the after-sales department together.

There was a person in front of the assistant who bought the highest-grade beef and was going to take it back as a gift, but when he was leaving he found that the packaging box was damaged and wanted to come back for a new one.

The process was not complicated and the after-sales staff handled it quickly.

The assistant walked up with the orange.

"Sir, what do you need?"

"that……"

The assistant felt embarrassed and didn't know how to start for a moment.

Although he didn't want to say it, he still felt that this behavior was a bit shameless.

Taking a deep breath, he was ready to endure the other person's contempt.

"I just bought some oranges and gave them to a few friends to taste. They found that they were not tasty, so I plan to get a refund."

The people around looked over and looked at the male assistant, talking about it.

"This person is a bit too much. He ate everything and still wants to ask for a refund. He is a bit shameless."

"Oh, there are all kinds of people in this world, and there are so many shameless people."

"I wouldn't be able to do such a thing if it were me."

Although he couldn't hear what the people around him were saying, the male assistant could see the disgust on their faces.

It was so embarrassing that I used my feet to kick out a two-bedroom apartment.

"Okay, do you still have the receipt?"

"Nothing."

"Can you show me your payment information?" The waitress was still polite.

The assistant paused.

This bag of oranges was bought by the female secretary, and she didn't even have the payment information.

"I'm sorry, the oranges were bought by my friend, so I can't show you the payment information."

"Would you mind letting me see the orange in your hand?"

"for you."

The assistant handed over the remaining orange.

The waiter took the oranges and walked up to a middle-aged man. The two men looked at the oranges, whispered a few words to each other, and then walked back.

"Sir, you think oranges are not sweet, right?"

"Yes."

"Now I need you to prove how much you spent on it, otherwise I don't know how much to refund you."

"You mean you can refund me, right?"

"Yes."

"Hold on."

The assistant sent a message to the female secretary, who quickly sent a screenshot of the payment.

After seeing this, the waitress operated on the computer.

"Sir, you just bought these oranges for a total of 18 yuan. The money has been refunded to your account."

The waitress smiled and said politely:
"I'm really sorry that you had a bad experience. I'm now giving you a 10 yuan coupon as compensation. You can use it directly the next time you shop. There is no threshold."

Faced with such service, the male assistant was stunned.

I ate all the oranges, and not only did they refund me, they also gave me 10 bucks in compensation?!
What service is this?
Can't fault it at all!

Even though I am an employee of Huipin, I want to come here to shop in the future.

"Thank you, but I don't want the coupon."

The male assistant walked away dejectedly, and the customers around him were talking about it.

"Berkeley's service is too good. I ate the orange like that, and they still gave me a refund?"

"If it were me, I would definitely be too embarrassed to come back."

"It only cost 18 yuan in total, and in the end they gave me a 6 yuan coupon. Their boss deserves to make money."

Amid the discussion among the crowd, the assistant returned to Han Guangqi's side.

"Boss Han, he really refunded it, and his attitude was very good. There was nothing wrong with it."

Han Guangqi saw everything that happened just now. Facing this situation, he didn't know what to say. It was indeed the ultimate service.

I drove back to Huipin Shopping Mall and found that there were not many people at the entrance and there were fewer cars in the parking lot. Compared with the morning, the flow of people was at least reduced by half.

Compared with the opening day, the current situation can be described as deserted.

"Let's go to Berkeley. They're opening today. I heard the things are very cheap."

"The things at Huipin are also very cheap, there's no need to bother with that."

"Berkley is not only cheap, but also has great service. I heard from people in our community that if you are not satisfied with the things you bought, they will refund you free of charge. The service is so good, I must go and have a look."

"Is there such a good thing?"

"Hurry up, go and take a look."

As he got off the bus and walked back, people kept making such remarks, which were particularly harsh to Han Guangqi.

"Call a meeting of the mall's management."

"understood."

About twenty minutes later, the mall's management gathered in the conference room.

Everyone looked unhappy, completely different from the previous two days.

They knew about the situation in Beclair very early.

Whether in terms of service quality or product quality, Huipin Supermarket was crushed in all aspects.

The only advantage is the price of some products.

"Tell me what you think of Berkeley's case?"

A group of executives looked at each other in bewilderment. They were all caught off guard, and every move made by the opponent was perfect, with no flaws to be found.

"Mr. Han, the current situation is very unfavorable to us. The pace on the Internet has been raised. Many bloggers are posting about Berkeley. The situation on the Internet is very good. If this continues, our living space will definitely be squeezed." said the operations manager.

"I know what I want to hear is not this nonsense, but how to solve the problem."

"They are following the path of Donglai Supermarket and imitating every step very well. If we want to break this situation, there may be only one way, which is to do better than them," said Wang Xincheng, general manager of Huipin Mall.

Everyone was silent, and this was what they were thinking.

But to achieve this, it is not just talk.

"I think their model may not last long," said Liu Jian, deputy general manager.

"I heard that the wages of the mall's employees have more than doubled compared to before, which is the fundamental reason why they work so hard. In addition, their products and the business model of no-reason returns require high costs to maintain. It may not be long before this business model will have problems. I think we should be patient and this model will fall apart on its own."

This statement has also been agreed by some people.

"I agree with Mr. Liu's opinion," said Liu Chenyou, the purchasing director.

"The model of Donglai Supermarket cannot be replicated. They are just imitating others. One day they will not be able to persist."

This is what Han Guangqi has always wanted to hear. The purpose of doing business is to make a profit. If you give all the profits to others, how can you make a penny for yourself?

"No one is perfect. This idiom also applies to enterprises. They certainly cannot be perfect. Over time, there will definitely be problems in one of the links. Your next task is to discover these problems, then collect evidence and expose them in a centralized manner."

"understand!"

……

The bustling scene in Berkeley lasted until after six o'clock in the evening, and at this time, the passenger flow reached its peak.

Throughout the day, we did encounter many problems, big and small, but they were all handled without any major problems and the overall risks were within controllable range. Did Lin Jiang blame the management?

Because everyone is crossing the river by feeling the stones, it is inevitable that some problems will arise.

In addition, public opinion on the Internet has also gained momentum, and everything is moving in a very good direction.

Berkeley closed the store at ten o'clock that evening.

Lin Jiang kept all the management members and held a meeting.

Although everyone looked a little tired, they were very happy.

During the meeting, Lin Jiang pointed out some problems, but more importantly, he encouraged and urged everyone to fight hard for the opening of the business.

In the next two days, because it was Saturday and Sunday, and with the fermentation of public opinion, countless internet celebrities and bloggers came to follow suit and take pictures, causing the customer flow to further surge, which at one point exceeded the mall's reception capacity, and the flow of people had to be restricted during certain periods.

But humans are such strange animals. The more you limit the flow of people, the more I want to go in and see what it is like.

So many people were willing to queue up outside just to go in and take a look.

As one thing grows, another shrinks. The popularity of Berkeley has made Huipin Shopping Mall deserted, with only occasional people going there to buy some necessities and then leaving in a hurry.

Most of these people are men. They will leave after buying things and will never shop around. They just want to save trouble.

Han Guangqi saw this scene. If Berkeley had not limited the flow of people, no one would have come.

Driving to the door of Berkeley, Han Guangqi sat in the car and saw a long line at the door.

Everyone had a parasol in their hands, and staff were distributing popsicles and other cooling drinks.

"Fuck it! This is driving me crazy! Isn't this making fucking money?"

Han Guangqi drove away cursing and arrived at Chaoxian Club.

When he arrived at the box, Zheng Jianghe, Li Wuyang and Zhou Jin were already waiting for him.

The Berkeley incident has been a hot topic on the Internet these days, and they all know about it.

Not to mention that the Huipin Shopping Mall in the second phase of Xingcheng Bay was affected, the customer flow of other surrounding shopping malls and supermarkets was also affected, which naturally made Captain Han Guangqi worried.

"How's the mall going these days?" Li Wuyang asked.

He could guess the real situation to some extent. On the third day, Yongan shipped the goods according to the usual quantity, but in the end less than one-third of them were sold, which was in sharp contrast to the previous two days.

Not to mention the last two days, which were less than one-fifth of the first two days.

This data also shows that the situation of Huipin Shopping Mall is not optimistic.

"It's very bad. I thought they would start a price war, but they started playing with service instead."

"Is Berkeley's service really as exaggerated as it is said on the Internet?" Zheng Jianghe asked.

"It's even more exaggerated than what's online. I tried it myself and I really can't find any fault with it."

After these words were spoken, the atmosphere in the box became even more depressing.

"The current situation is very unfavorable to Huipin." Zhou Jin lit a cigarette and said:

"Beikelai has gained momentum online, which is equivalent to a huge traffic pool. As long as you post something about Beikelai, there will be traffic. Now all bloggers are following suit. In the future, their popularity will not decrease, and may even increase."

Among these people, Zhou Jin is the one who understands the Internet the best, so what he said naturally makes sense.

"They want to replicate the model of Donglai Supermarket, but the success of that company cannot be replicated. I don't think this model can last long," said Li Wuyang.

"That's what we were thinking. What we can do now is wait for them to show their weaknesses and then seize those weaknesses to attack fiercely. Otherwise, we really won't be able to defeat them."

"This is also a solution. After all, no one is perfect. It depends on whether we can find the problem."

"Yes! It just depends on when they reveal their flaws." Han Guangqi said.

"I think you should keep calm now. There is no perfect service in the world. I'm sure you will be given a chance."

Zheng Jianghe held a cigarette between his legs, looked at Zhou Jin and said:
"Your movie is almost finished. When do you plan to release it?"

"As for the review, the speed should be faster than Lin Jiang's "Charlotte's Troubles." Zhou Jin said:

"I plan to wait for them. When the film is released at the same time, it can be regarded as revenge for Old Han."

(End of this chapter)